Hi Marian
There should be a box that you can tick that says "Stay logged in"
A few questions Jeff might ask… What browser are you using? Are you perhaps using incognito or private mode? Is your browser set up to frequently delete cookies? Are you perhaps using a VPN to mask your location? And as Mike said, definitely check that ‘stay logged in’ box.
We have the same problem with our tablet, however with the laptop we stay logged in ok.
I am using a VPN but I haven't noticed a correlation between the VPN being on and the problem occurring.
In fact, sometimes the VPN is on while I'm editing and I turn it off for faster uploads .... and no problem.
I have an Android tablet and never get logged out.
Computers are strange beasts!
Not an explicit Android problem, based on my experience: I stay logged in on my Android phone and tablet all the time, despite switching tabs (as well as opening and closing Incognito / private tabs) regularly and routinely.
Also no issues on Windows 10 / Edge on my desktop machine.
Clearing the cookies and cache logs me out, of course. And every once in a while I stupidly click Log Out rather than My CycleBlaze (@Jeff Arnim: I wish the Log Out thing wasn't located so close to the other controls, to make it harder to click accidentally) but I rarely find myself logged out for no obvious reason.
Like, I change windows to look at WeChat for 10 minutes and when I tab back I'm logged out.
Any idea what's going on?
1 year ago